Shipping & Return Policy

Timing of shipments

Current order timing:

Ships on Tue. Jul 23, est. arrival Thu. Jul 25 - Fri. Jul 26

Limited Summer Schedule

While we still ship chocolate in the summer, our schedule becomes more limited. Please carefully note the estimated ship date and arrival times as posted here and on the shopping cart and checkout pages. Subscribe to our newsletter for updates

You'll see an estimated chocolate arrival date range on the shopping cart page. You will also be reminded of it in your order confirmation email and on the thank you page. We want to be sure you're always up to date on when your chocolate will be arriving!

WARM WEATHER INFO: Please make sure someone can be home to receive the package immediately. Chocolate can melt easily if left in a mailbox, or outside in hot weather (even in the shade!). There are many factors beyond our control, so we cannot issue refunds for melted chocolate. If you have concerns about melting, select UPS Overnight shipping for best results.

Orders typically arrive to your door on a Thursday or Friday, but could occasionally experience carrier delays (with the exception of UPS Overnight, which is guaranteed, and arrives Wednesday if shipped Tuesday). If you have requirements for a specific week, please let us know in the order notes, or by contacting us after you place your order.

Questions about shipping? Call or text us at (541) 234-5760, email orders@purelovechocolate.com or use the chat button in the bottom right corner.

Current shipping methods and pricing

We currently ship to USA addresses only, using US Postal Service Priority Mail 2-3 day shipping with tracking (Allow some extra time due to possible unpredictable USPS mail delays depending on where you live)

USPS Priority Mail (2-3 day transit) options:

Cool weather No box liner, for temperatures below 72 degrees
(Available Sept - May)

$6.95
Summer Shipping
USPS Priority Mail (2-3 Day) Heat reflective insulated box liner + cold packs $8.95
Free shipping USPS Priority Mail (2-3 Day)
When you order $99 or more in products, includes insulated box liner + cold packs during summer (be confident you will like our chocolate since we do not offer refunds)
FREE

Flat Rate UPS options also available at checkout: Overnight, 2-day Air and Ground.

Once your order ships you'll get a handy email from us with a tracking link. Please keep an eye on your tracking info so you know when your package is going to be delivered. Important Note for Warm Weather: We can't be responsible for melted chocolate (and it's very sad when it happens) so please track your package carefully and let us know if you need any help. We want it to arrive for you in wonderful shape.

Transit times

Please note these times are not guaranteed and may be affected by USPS Mail delays

Transit times for USPS Priority Mail from Eugene, OR

What about shipping outside the USA?

Unfortunately at this time we do not ship internationally and cannot make exceptions. Sorry! We hope to be able to serve you in the future.

Canada: Sign up to get notified if we begin shipping to Canada in the future.

All other countries: Sign up to get notified if we ship to other countries in the future.

By signing up to the lists above you will only get future emails about international availability of our chocolate. We will not send any unrelated emails or share your email address for marketing.

Return Policy

Since this is a food product, we do not accept returns. We are a small business with limited resources, so we cannot offer refunds. However, if you are unhappy for any reason, let us know about it. Please read customer reviews and make an informed decision about how much chocolate to buy on your first order. We don't want you to be stuck with a large order of chocolate you don't like!

Unsure about whether you will like our chocolate? We offer an affordable mini bar sampler pack that lets you try most of our our stevia dark chocolate flavors before ordering more. While taste is subjective, make sure to read the "How does our chocolate taste?" section of the about page to get a feel for what we're offering.

Melt Policy

In hot weather, we do our absolute best to pack your order carefully for hot weather including doing a 24-hr deep freeze before it ships out. However, due to a number of factors we can't control, there is always a melt risk if your temperatures are high on the day chocolate is delivered. Because of this, we cannot offer refunds for melted chocolate. Please be prepared for this possibility during hot weather. We do sincerely hope that your order arrives in great shape, though!

Cancellation Policy

If you need to cancel your order before it ships, email orders@purelovechocolate.com or text us at (541) 234-5760 and let us know at least 24 hours before the earliest estimated shipping date we gave you (you can find this in your order confirmation email as the "Ships on" date). We'll gladly issue a full refund (minus credit card processing fees which we are not able to be refunded for), and you'll see a credit on your bank or card statement within a few days.

Missing Package Policy

We cannot refund your order if your package is stolen from your doorstep after it is successfully delivered based on USPS tracking info. It's very rare that this happens, but very sad when it does! Please watch your tracking information closely to make sure your package is not sitting out where someone could steal it. If you are not getting tracking info, please contact us and we'll re-send the link as soon as we can.

If you have specific concerns about your package being stolen, please tell us in the order notes and we'll work with you to create a safer way for you to receive your package! You can also leave carrier notes for us to include, or request hold for pickup or signature required service for a small fee.

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