How long before orders ship out?

There will be an estimated shipping date at checkout and in your order confirmation.

If you have special timing needs, just send us a message and we can help you. If timing is crucial, please write something in the order notes during checkout. Orders going to hot climates may be held—but we'll let you know (and you always have the option of cancelling your order for a full refund).

Has it been a while and you haven't heard from us? Please click the chat button (bottom right) or email orders@purelovechocolate.com. If you did not receive an order confirmation email, we may not have received your order.

Current shipping methods and pricing

We use USPS Priority Mail (2-3 day shipping with tracking. 1 day shipping to some locations in WA state.)

Cool weatherUnder 75 degreesNo added insulation$5.95
Warm weather75-80 degreesHeat reflective insulated box liner$8.95
Hot weather80+ degreesHeat reflective insulated box liner, ice packs, signature required service $17.50
Free shippingWhen you order $100 or more in products (make sure you already like our chocolate!)FREE

If it ends up being cooler than expected, we will refund part of your shipping and send you a note about it!

We do our best to protect your chocolate from heat but this only works if your package is not left outside for any length of time.

Once your order ships out, you'll get a handy email from us with a tracking link. Please follow that link and sign up for USPS notifications so you know when your package is going to be delivered. Important Note: We can't be responsible for melted chocolate so please track your package carefully and let us know if you need any help.

What about shipping outside the USA?

Unfortunately at this time we do not ship internationally. Sorry!

Canada: Sign up to get notified the moment we begin taking Canada orders.

Other countries: Sign up for our email newsletter to get notified when we add other countries in the future.

Return Policy

Since this is a food product, we do not accept returns. We are a small company with limited resources, so we cannot offer refunds. However, if you are not happy for any reason please let us know about it by contacting us or taking our survey.

Unsure about whether you will like our chocolate? We offer an affordable mini bar sampler pack that lets you try the flavors of our stevia dark chocolate so you can decide before ordering more. Make sure to read the "How does our chocolate taste?" section of the about page.

Missing Package Policy

We cannot refund your order if your package is stolen from your doorstep after it is successfully delivered based on USPS tracking info. It's very rare that this happens, but very sad when it does! Please watch your tracking information to make sure your package is not sitting out where someone could steal it.

If you have specific concerns about your package being stolen, please tell us in the order notes and we'll work with you to create a safer way for you to receive your package! You can also leave carrier notes for us to include, or request hold for pickup or signature required service for a small fee.