Orders are shipped out on Monday, Tuesday and Wednesday with Priority Mail (2-3 days transit time).
Arrival date is usually between Wednesday through Saturday.
There will be an estimated chocolate arrival date on the product details pages, in the shopping cart and at checkout. You will also know by looking at your order confirmation email.
If you have special timing needs, just send us a message before your order ships and we can help you. If timing is crucial, please write something in the order notes during checkout to make sure we see your request. Orders shipping to hot weather may be held—but we'll let you know (and you always have the option of cancelling your order for a full refund).
Has it been a while and you haven't heard from us? Please click the chat button (bottom right) or email firstname.lastname@example.org. If you did not receive an order confirmation email, we may not have received your order.
We currently ship to USA addresses only, using US Postal Service Priority Mail (2-3 day shipping with tracking. 1 day shipping to some locations in the Pacific Northwest.)
Please note that during May through September we do not offer our cool weather shipping option ($6.95).
If we determine based on our weather and yours, that an insulated box liner isn't needed, we will refund the difference ($2) to you upon shipping your order.
|Warm weather||Heat reflective insulated box liner||$8.95|
|Warm weather with signature req.||Heat reflective insulated box liner + signature required service||$11.55|
|Free shipping||When you order $100 or more in products (make sure you already like our chocolate!)||FREE|
We do our best to protect your chocolate from heat but this only works if your package is not left outside for any length of time.
Once your order ships you'll get a handy email from us with a tracking link. Please keep an eye on your tracking info so you know when your package is going to be delivered. Important Note: We can't be responsible for melted chocolate (and it's very sad when it happens) so please track your package carefully and let us know if you need any help. We want it to arrive for you in wonderful shape.
Unfortunately at this time we do not ship internationally and cannot make exceptions. Sorry! We hope to be able to serve you in the future.
Canada: Sign up to get notified the moment we begin taking Canada orders.
All other countries: Sign up to get notified the moment we add other countries in the future.
By signing up to the lists above you will only get future emails about international availability of our chocolate. We will not send any unrelated emails or share your email address for marketing.
Since this is a food product, we do not accept returns. We are a small company with limited resources, so we cannot offer refunds. However, if you are not happy for any reason please let us know about it by contacting us or taking our survey. Please read customer reviews and make an informed decision about how much chocolate to buy on your first purchase from us.
Unsure about whether you will like our chocolate? We offer an affordable mini bar sampler pack that lets you try the flavors of our stevia dark chocolate so you can decide before ordering more. While taste is generally subjective, make sure to read the "How does our chocolate taste?" section of the about page to get a feel for what we're offering.
If you need to cancel your order before it ships, email email@example.com and let us know at least 24 hours before the earliest estimated shipping date we gave you (you can find this in your order confirmation email). We'll gladly issue a full refund and you'll see a credit on your bank or card statement within a few days.
We cannot refund your order if your package is stolen from your doorstep after it is successfully delivered based on USPS tracking info. It's very rare that this happens, but very sad when it does! Please watch your tracking information closely to make sure your package is not sitting out where someone could steal it. If you are not getting tracking info, please contact us and we'll re-send the link as soon as we can.
If you have specific concerns about your package being stolen, please tell us in the order notes and we'll work with you to create a safer way for you to receive your package! You can also leave carrier notes for us to include, or request hold for pickup or signature required service for a small fee.