We are open and shipping every Monday. Read about the current safety measures we're using

How long before orders ship out?

You'll see an estimated chocolate arrival date range on the product detail pages, and at checkout. You will also be reminded of it your order confirmation email.

WARM WEATHER INFO: If it's going to be 75+ degrees in your area, please make sure someone can be home to receive the package immediately. Chocolate can melt easily if left in a mailbox, or outside in hot weather (even in the shade!)

If timing is important, please let us know in the order notes at checkout what days of the week are best for you.

Questions about shipping? Call or text us at (541) 234-5760, email orders@purelovechocolate.com or use the chat button in the bottom right corner.

Current shipping methods and pricing

We currently ship to USA addresses only, using US Postal Service Priority Mail 2-3 day shipping with tracking (Allow up to 3 extra days due to USPS Coronavirus-impact)

UPS 2-day upgrade available upon request (please ask for a shipping quote in your order notes or contact us)

Cool weather(NOT AVAILABLE DURING SUMMER) No box liner, for temperatures below 72 degrees$6.95
Warm weatherHeat reflective insulated box liner$8.95
Hot weather
Heat reflective insulated box liner + cold pack(s) $11.95
Signature req.
Heat reflective insulated box liner + signature required service $11.55
Free shippingWhen you order $99 or more in products (be sure you will like our chocolate!)FREE

We do our best to protect your chocolate from heat but this only works if your package is not left outside in warm weather for any length of time.

Once your order ships you'll get a handy email from us with a tracking link. Please keep an eye on your tracking info so you know when your package is going to be delivered. Important Note for Warm Weather: We can't be responsible for melted chocolate (and it's very sad when it happens) so please track your package carefully and let us know if you need any help. We want it to arrive for you in wonderful shape.

Transit times

Due to possible USPS Coronavirus related delivery delays, please add up to 3 days to the transit times below:

Transit times for USPS Priority Mail from Eugene, OR

What about shipping outside the USA?

Unfortunately at this time we do not ship internationally and cannot make exceptions. Sorry! We hope to be able to serve you in the future.

Canada: Sign up to get notified if we begin shipping to Canada in the future.

All other countries: Sign up to get notified if we ship to other countries in the future.

By signing up to the lists above you will only get future emails about international availability of our chocolate. We will not send any unrelated emails or share your email address for marketing.

Return Policy

Since this is a food product, we do not accept returns. We are a small business with limited resources, so we cannot offer refunds. However, if you are unhappy for any reason, let us know about it. Please read customer reviews and make an informed decision about how much chocolate to buy on your first order. We don't want you to be stuck with a large order of chocolate you don't like!

Unsure about whether you will like our chocolate? We offer an affordable mini bar sampler pack that lets you try 14 flavors of our stevia dark chocolate before ordering more. While taste is subjective, make sure to read the "How does our chocolate taste?" section of the about page to get a feel for what we're offering.

Cancellation Policy

If you need to cancel your order before it ships, email orders@purelovechocolate.com and let us know at least 24 hours before the earliest estimated shipping date we gave you (you can find this in your order confirmation email). We'll gladly issue a full refund and you'll see a credit on your bank or card statement within a few days.

Missing Package Policy

We cannot refund your order if your package is stolen from your doorstep after it is successfully delivered based on USPS tracking info. It's very rare that this happens, but very sad when it does! Please watch your tracking information closely to make sure your package is not sitting out where someone could steal it. If you are not getting tracking info, please contact us and we'll re-send the link as soon as we can.

If you have specific concerns about your package being stolen, please tell us in the order notes and we'll work with you to create a safer way for you to receive your package! You can also leave carrier notes for us to include, or request hold for pickup or signature required service for a small fee.